Below is a guide for booking BSL/ISL accessible tickets with different venues and promoters. Please note this information is subject to change.
This list will be continuously updated as we work with event organisers to streamline the booking process for accessible events.
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How to Book
Step-by-Step Guide
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Venues
Contact Details
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Quick Tips
Make Booking Easier
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FAQs
Common Questions
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Frequently Asked Questions
Everything you need to know
It depends on the venue. Some venues provide interpreters at every show (like Wembley Stadium), while others require advance booking (like The O2 Arena). Check the venues section for specific details.
As soon as possible! For venues that require interpreter requests, contact them immediately after buying your tickets. Some venues need 2-4 weeks notice.
No! BSL and ISL interpretation is provided free of charge as an accessibility service. You only pay the standard ticket price.
Yes! Most venues offer companion tickets at reduced or no cost for personal support workers. Contact the venue's accessibility team when booking.
BSL (British Sign Language) is used in the UK and ISL (Irish Sign Language) is used in Ireland. They are distinct languages with different grammar and vocabulary.
Generally, no. Venues work with professional interpretation agencies who assign qualified interpreters based on availability and expertise for that event type.
This varies by venue and event. Many concerts have interpreters on stage or in a designated viewing area. The access team will provide details when you book.
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Quick Tips
Make booking easier
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Always Use the Accessible Booking Line
Don't use the general ticketing number. Accessible booking lines are staffed by trained teams who understand BSL/ISL requirements.
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Request Optimal Seating Position
Ask for seats with a clear view of the interpreter. Many venues have designated BSL viewing areas with the best sightlines.
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Get Written Confirmation
Always request email confirmation that interpretation has been arranged. Save this confirmation and bring it to the event.
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Arrive Early
Give yourself extra time to locate the interpretation area and get settled before the event starts.
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Share Your Experience
Let Performance Interpreting know how your experience was. Your feedback helps improve accessibility for everyone.
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How to Book
Step-by-step guide
1
Find Your Event
Browse events on the Performance Interpreting app. Each event lists which interpreter(s) will be present.
2
Check the Venues Section
Look up your venue in the venues section to see if interpreters are guaranteed at every show or if you need to request one.
3
Call the Accessible Booking Line
Use the contact details from the venues section. SignVideo links are available for many venues for BSL users.
4
Specify Your Requirements
Clearly state: (1) You need BSL/ISL interpretation, (2) Event name and date, (3) Number of people in your group, (4) Any companion tickets needed.
5
Get Confirmation
Request email confirmation that interpretation is arranged. Save this confirmation and bring it with you on the day.
6
Enjoy the Event!
Arrive early to find the BSL viewing area. If you have any issues on the day, speak to venue staff or the access team immediately.
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Venues
Contact details
⚠️ Interpreter Available on Request
The O2 provides interpreters when requested. Book your tickets, then contact them to arrange BSL interpretation.
Each performance will host a BSL interpreter, displayed on two large screens on either side of the stage. Audiences can book tickets and sit almost anywhere to enjoy the show with family and friends. For best access, we recommend seats in the side blocks near the front.
Tour Venues & Interpreters:
Utilita Arena Birmingham
Interpreter: Clare Edwards
Dates: Fri 23 Jan 19:30 | Sat 24 Jan 14:30 & 19:30 | Sun 25 Jan 13:30 & 18:30
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🎪 Festival Checklist
Plan. Pack. Enjoy. Quick tips to help you have an easy, accessible festival day.
Before You Go
Tickets ready
Interpreted stage times checked
Map downloaded
Phone charged + power bank packed
Suncream & earplugs in your bag
When You Arrive
Find the Access / Interpreter Point
Collect wristband (if needed)
Meet the interpreter team
Plan your route between stages
During the Festival
Keep hydrated
Ask staff for visual access help if needed
Follow live updates on our socials or WhatsApp
After the Festival
Share your feedback
Stay connected for more BSL / ISL events
⚖️ Know Your Rights
You have the right to access. It's not optional — it's the law.
Under the Equality Act 2010, venues and organisers must make events accessible for Deaf attendees.
Providing interpreters is part of that responsibility. You should never have to pay for your own interpreter.
If an organiser refuses access or you're unsure how to ask, we can help.
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